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Only a customer care manager who works for a well-known firm or organization understands how tough it is to handle several calls simultaneously. Which customer's phone call should you take? Who should be prioritized first? Companies are increasingly using the Automatic Call Distribution Software (ACD) to handle this problem, which may be quite beneficial in this case. ACD assists businesses in increasing customer engagement while also increasing productivity. This blog will discuss ACD systems and the different software you should know. But, first and foremost, what exactly is Automatic Call Distribution? Automatic Call Distribution System- An Overview An automatic call distribution system is a standard instrument used in telecommunications to route incoming calls to a certain agent or department based on a specified algorithm. It is prevalent in workplaces or companies that handle many inbound calls daily. ACD uses a skills-based routing engine to send incoming calls to t